My latest client lead:
He's pre-approved, has a great down payment and is motivated, yet you threw him away like garbage with your lack of follow-up.
He had his doubts when you were sending him automated listings that were $30 - 40,000 over his pre-approval price in an area that wasn't even on his list. Oh, but its when both you and your buyer's assistant either postponed or showed up really late to two out of the three last showings that really did it for him and he was referred to me from a friend-of-a-friend. One man's trash is another man's treasure - THANKS!!
My last three clients number one complaints were:
- The agent wasn't listening to my needs.
- We were only being shown homes at the top of our range.
- We didn't feel important because they had so many clients.
- It took several days to get a call back, by then the home we wanted was gone.
While it's true we can't make all clients happy, there are some agents and lenders who will simply throw away perfectly great clients with their lack of follow-up and neglect. This behavior forces the use-to-be clients to seek out friends, family and co-workers for the names of any good Realtor® who will see them through the process from beginning to end... without a lot of large gaps in-between.
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Prudential 24 Hour Real Estate Direct: (310) 508-4354 ~ Alternative (562) 726-ANDI ~ Fax (562) 861-0285 Email: andi@andigrant.com DRE # 01728424
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